Follow-the-sun support capacity
Global presence with 230+ support consultants, seven regional offices, and two support hubs.
40 years of expertise right by your side – so you can focus on driving your business forward
When you choose a Basware solution, you choose tangible results. You choose maximum efficiency, compliance, and control for your complete end-to-end process across all invoice transactions. And you choose a partner to be there every step of the way.
Our specialized support teams ensure smooth finance operations and uninterrupted commerce. With scalable support options, we deliver the right outcomes for your people, suppliers, and business.
We’re here to empower you to capture every possible benefit and stay focused on what matters most — driving your business forward.
"They’re not just a vendor – they’re a true partner, and we’re lucky to have them by our side."
Lyudmil Vasilev, Solution Owner for the ITP area at Kalmar ->
Global presence with 230+ support consultants, seven regional offices, and two support hubs.
AI-powered self-service chatbot available 24/7.
Access support via chat, web, or phone for your convenience.
An average customer satisfaction score of 5.3/6 and a 92% customer sentiment core.
An average human response time of 12 minutes, with 24% of cases resolved within a day.
Empire Portfolio Group knows that a strong partnership truly drives innovation and operational excellence.
“Basware’s team is consistent, and they’re with you every step of the way. It’s a journey, and they never stop being there for you. These people are incredible. This company is incredible. The fact that I keep coming back to Basware shows they truly live their values. They don’t just talk the talk – they walk the walk.” - Tiffany Miller, Director of Accounts Payable at Empire
Standard | Platinum | Diamond | |
Access to Customer Support Portal | |||
Service Level Objective (SLO) included | |||
Follow the sun for high and critical cases | |||
Max. number of Support Portal users | 5 | 10 | 15 |
Support Manager meeting after implementation to onboard to Support | |||
Designated Regional support team | |||
Support Account Manager (SAM) | |||
Regular Support case review meeting with Support Account Manager | Bi-Monthly | Monthly | |
Proactive monitoring of specific activities/tasks | |||
Package of service requests | 5 / Month | ||
Package of Support AP Expert hours | 5 hours / Quarter | ||
Access to Regional Head | |||
Multi centered support (3 different regions) |
Sophisticated invoice-centric AI, trained on an unrivalled dataset of over 2.2B invoices, delivering real ROI.
One system across the entire invoice lifecycle to consolidate systems, processes and simplify your business.
The world’s only end-to-end, dual-sided compliance engine for complete invoice lifecycle management.
Discover how our customer support services will make sure it all just happens for your business.