Natural Language Processing Virtual Assistants
Through natural language processing and artificial intelligence, purchasing becomes faster, intuitive, and enjoyable.
Basware Assistant is an intuitive and conversational UI tool that delivers a new and simplified way to interact with Basware's procurement application and perform functional tasks without having to physically navigate the system. It's a tool that leverages artificial intelligence and naturally language processing to interact with users in a way like humans interact.
The Basware Assistant uses natural language processing and artificial intelligence to create a new and simplified way for people to interact with Basware’s e-procurement solution. They can communicate with the Basware Assistant like they would with a person, to search for orders and purchase requests using vendor and item names, as well as ID and document numbers. By giving people the ability to specify what they are looking, it eliminates the need for having to navigate a series of screens to reach their intended purchase.
Through its natural language processing and AI capabilities, the virtual assistant improves system usability, taking another step in streamlining the overall procurement experience. Not only does it help people find purchase orders and order requests more quickly and save them time, it also reduces the training required for new people to buy with Basware.
The Assistant’s data-driven insights and overall ease of use reinforce that Basware is the easiest, simplest and cheapest way for employees to procure what they need, so they use the application because they want to, not because they have to. This is what will ultimately drive 100 percent user adoption of any procurement technology.
With the proliferation of devices such as Amazon echo and Google home, artificial intelligence has become a part of life, whether we realise it or not. These devices were built from the ground up with conversational interfaces only. Purchase-to-pay software systems are a little different. Entering an invoice using a conversational interface will probably not work. But many functions can be achieved using a chatbot for purchase to pay. Imagine the following real-world situation:
Think of all the possibilities where tasks could be completed by simply asking a chatbot for help – no more searching, scrolling, clicking or typing – just simple questions with accurate answers. Need to re-order supplies – simply tell the chatbot. You need look up a previous invoice to see how much a contractor billed you – simply ask the chatbot. The possibilities are endless.
Chatbots save time, make the purchase-to-pay solution easy to use, eliminate the need for users to go back and forth with questions to one another and reduce frustration. Ultimately, companies reap unparalleled efficiency and garner high levels of user adoption for purchase-to-pay systems while delighting their users.
The Basware Assistant is here to help with day-to-day tasks. There will always be functions in the system that require traditional UIs or RPA to accomplish, but so many use cases can be achieved simply by using a chatbot that is NLP ready and intelligent about the purchase-to-pay domain as well as the application.
Meet our Chatbot