Customer Support Services

Need a partner for the long-haul?

Selecting your AP Automation solution is only part of the equation. When it comes to implementation and on-going support, you need a team by your side with the expertise to guide you the entire journey.

Common Customer Challenges

Lacking Support for System Optimisation

Once your system is implemented, you need support to keep it optimized in the best ways for your business. You need a team that can not only help with one-off questions but can also help you ensure you're using the purchase-to-pay solution in the best way for your goals.

No Visibility into Key Improvement Areas

Advanced analytics play a vital role in reporting and gaining insights into your business processes. Without proper guidance on applying these insights from a strong support team, you could miss out on valuable information such as:

• How to improve efficiencies
• How to customize reports and where to dive deeper into your analytics
• How to use analytics to locate areas of improvement in current processes.

Difficulty Encouraging Suppliers to Go Electronic

Once you have your Purchase to Pay solution set up and running, you'll want to increase the amount of incoming electronic invoices to get the most out of your system. If you don't have a predetermined plan ready to encourage your suppliers to send their invoices electronically, you'll find it takes longer to get suppliers up to speed and for you to realize ROI. You need trusted experts on getting suppliers onboard quickly to show you the way.

Key Features of Support Services

Customer Care

Basware Customer Care is made up of a team of dedicated purchase-to-pay specialists who help to not only solve one-off problems, but also identify, solve, and modify your processes to address larger issues in your business systems. Basware approaches customer support from a holistic point of view as opposed to a finite request. When taking a look at your request, issue, or inquiry, our team makes it a point to evaluate the issue from a wider lens, allowing you to work together as a team to better understand how this singular issue affects your entire process and what can be done to amend the problem and simultaneously increase efficiencies. 

Customer Service Management

Customer Service Management is an individualized service led by a dedicated customer service manager focusing on continuous process improvements. The Basware Customer Service Management team is made up of a highly skilled group of Basware employees, each with a dedicated role focused on improving your business operations from different angles. The customer service manager maintains a holistic view and manages the day-to-day operations of your Basware solutions. A dedicated account manager oversees your commercial arrangements and agreements and a project manager sees to the successful delivery of any projects.

Supplier Enablement & Tools

Basware Supplier Enablement Services is a professional solution built to increase the amount of incoming electronic invoices through approaching and influencing your suppliers. Our experts understand the challenges with supplier adoption and offer the right tool for suppliers' varying needs to ensure you get the most from your system.