Key Features of Support Services
Basware Customer Care is made up of a team of dedicated purchase-to-pay specialists who help to not only solve one-off problems, but also identify, solve, and modify your processes to address larger issues in your business systems. Basware approaches customer support from a holistic point of view as opposed to a finite request. When taking a look at your request, issue, or inquiry, our team makes it a point to evaluate the issue from a wider lens, allowing you to work together as a team to better understand how this singular issue affects your entire process and what can be done to amend the problem and simultaneously increase efficiencies.
Customer Service Management
Customer Service Management is an individualized service led by a dedicated customer service manager focusing on continuous process improvements. The Basware Customer Service Management team is made up of a highly skilled group of Basware employees, each with a dedicated role focused on improving your business operations from different angles. The customer service manager maintains a holistic view and manages the day-to-day operations of your Basware solutions. A dedicated account manager oversees your commercial arrangements and agreements and a project manager sees to the successful delivery of any projects.
Supplier Enablement & Tools
Basware Supplier Enablement Services is a professional solution built to increase the amount of incoming electronic invoices through approaching and influencing your suppliers. Our experts understand the challenges with supplier adoption and offer the right tool for suppliers' varying needs to ensure you get the most from your system.