Basware Services

Gain Rapid Value by Implementing Best Practice

Basware Connect service covers solution implementations and expansions, program and change management, and integrations.

For solution implementations, we provide two main ways to connect to our services: Plug-in or Blueprint delivery service. Plug-in delivery is rapid to implement and provides the fastest time to value, while in Blueprint delivery we provide maximum flexibility by first modelling the process, then rolling out in single or multiple phases.

Enable Supplier Early and Encourage to Go Electronic

Once your procure-to-pay solution is up and running, you will want to increase the amount of incoming electronic invoices, purchase orders, and catalog content to get the most out of your system. If you don’t have a predetermined plan ready to encourage your suppliers to send their invoices electronically, you’ll find it takes longer to get suppliers and buyers up to speed – resulting in delayed ROI. So, you need trusted experts to help get suppliers onboard, quickly.

We work with you to increase your e-invoicing and e-ordering and optimize your purchasing catalog content, so you can benefit from increased automation and data quality, improved supplier collaboration, and streamlined processes. We offer services with different levels of onboarding support, from DIY supplier enablement toolkits to fully managed onboarding services. They can be used when needed to drive targeted supplier onboarding outcomes or leveraged continuously to better support your day-to-day operations.

Personalise your support

Our support services are scalable, and you can select the right level of support for your specific needs. Basware Essential Support Service is available for all customers. Basware can also offer Premium Support services for customers seeking a higher level of personalized care for their demanding business operations. Premium Support enables you to scale up your support service levels to meet the dynamics of your business, including the complexity, volume, and criticality. It also helps you deliver additional value through Premium Support service experiences for your users.

Reach us anytime

Our online Support Portal and Knowledge Base with advanced search functions are available for all Basware customers. Basware Support can be reached anytime as our chat is available 24/7 for queries and questions regarding updates of any open case.

Through the online portal, you can easily contact our Support Team, access Knowledge Base, and follow the progress of your tickets.

 

Our support consultants are ready to answer your questions and provide troubleshooting in case of product issues. In the extensive Knowledge base, you can search for articles for immediate answers to maximize the value delivered by Basware. In addition to the portal Basware support can be contacted via phone. Up-to-date information on access points and business hours for each region/country are shared with the customers.

Report and track your support cases easily

Reporting a Support case is easy through the online portal. You just need to fill out the Case form available through the portal and provide the necessary information and any relevant attachments for the case. Once a case is submitted, it can be tracked and followed up via the online portal.

Basware’s Success Hub, embedded in Basware’s Customer Support Portal, is a growing resource designed to help empower customers. The hub provides users with useful resources that empower them to succeed with our solutions and to easily request services and additional support from Basware. It includes a diverse range of knowledge articles, best practices, and links to educational material such as our online training courses for AP Professionals.

Build up your capabilities

Help unlock the value of your Basware solutions and services through improved user capabilities and higher user adoption. Our training services provide you with specialized training courses and access to Basware training professionals.

We offer standardized training courses and classroom-style training experiences to help you build expertise within your teams and boost confidence when working with our solutions. Our catalog includes courses targeted to specific roles, such as Basware AP Pro for AP Professionals. Our training professionals are also able to work with you to tailor courses to target or accelerate specific learning outcomes.

Ensure Continuous Process Improvements

Basware Accelerate service strengthens your partnership with Basware and focuses on helping you succeed through robust collaboration, governance, and guidance. Your designated Customer Success Manager guides you along established paths, helping you to avoid pitfalls, adopt best practices, and accelerate your time to value.

Your tailored Success Plan drives a clear common agenda, that’s easily measured against to track progress. Together, we act proactively on real-time insights to drive results. This includes benchmarking your adoption and process maturity to ensure you get the most value from our services.

Reach Your Business Outcomes with Greater Agility and Confidence

Having the right capabilities to support both your plans and daily operations is fundamental to success. Basware Consulting Services helps you continuously optimize, adapt and expand your Basware solutions, network, and services with designated Basware professionals that work with you on a recurring schedule.

Our Service Catalog, which you will find when you log into your Customer Success Hub, speeds up the delivery of services and changes that are commonly requested, and brings greater transparency to the delivery process. When requesting through the catalogs, you’ll receive visibility into the prerequisites, deliverables, steps, and costs associated. You’ll also be able to easily track the progress of your request.

Our continuous consulting service, known as Basware Optimize, helps you not only secure the right capabilities to act rapidly on insights, but also optimizes those capabilities with resources from Basware – since we understand your business and your working rhythms. It means you can be more agile, allowing you to quickly drive better, more predictable, and accelerated outcomes.