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KPN Case Study

Who are KPN?

The Netherlands’ leading telecommunications company, KPN, serves both consumers and business marketers – including 60% of the 1 million businesses in the Netherlands. Basware is helping them manage more than 100 million invoices per year.

What challenge did we help them to resolve?

A long history of automation exists at KPN – they started receiving EDI invoices in 1997 – and it became even more popular over time. They phased out paper as their invoice volume increased but, when their original e-invoicing provider closed its doors, they needed help – and fast. Within two months they had implemented and delivered a new project with Basware, without any of their customers noticing the changeover.

Then came the desire to improve the amount of e-invoicing, to save up to 60% of their costs. Together with Basware they prepared an onboarding program to encourage companies to move to e-invoicing and connect to the Basware network, which has saved them both time and money.

Read the case study to learn more about:

  • How KPI managed to get ROI within 8 months and

  • Why they are very happy with the collaboration between themselves and Basware.