The Mohawk Medbuy Corporation is a national shared services organisation that provides Group Purchasing Organisation (GPO) services for medical supplies, pharmaceutical drugs, and other services. Mohawk Medbuy chose Basware to manage their Accounts Payable (AP), travel, and expenses while moving their AP processing to a shared services model for nine hospital organisations. The organisation then scheduled a second engagement to help them identify and address several bottlenecks in the AP process.
Because of their success with Basware, Mohawk Medbuy engaged Basware again, this time to do a 360-degree evaluation. During this evaluation, over 30 areas of improvement were identified and prioritised. The final result was improved efficiency metrics, which enabled them to allocate full-time resources to analytics and continuous improvement, simultaneously raising the customer experience.
Read the case study to find out more about how Mohawk Medbuy benefitted from Basware’s solutions.