We're Not Just a Provider, We're Your Partner

To get the most out of your solutions, you want a strong, knowledgeable, and specialised team to support you.

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Support Services

Need a partner for the long-haul?

Selecting your Source to Pay solution is only part of the equation. When it comes to implementation and on-going support, you need a team by your side with the expertise to guide you the entire journey.

Lacking Support for System Optimisation

Once your system is implemented, you need support to keep it optimised in the best ways for your business. You need a team that can not only help with one-off questions but can also help you ensure you're using the purchase-to-pay solution in the best way for your goals.

No Visibility into Key Improvement Areas

Advanced analytics play a vital role in reporting and gaining insights into your business processes. Without proper guidance on applying these insights from a strong support team, you could miss out on valuable information such as:

  • How to improve efficiencies
  • How to customise reports and where to dive deeper into your analytics
  • How to use analytics to locate areas of improvement in current processes.

Difficulty Encouraging Suppliers to Go Electronic

Once you have your Purchase to Pay solution set up and running, you'll want to increase the amount of incoming electronic invoices to get the most out of your system. If you don't have a predetermined plan ready to encourage your suppliers to send their invoices electronically, you'll find it takes longer to get suppliers up to speed and for you to realise ROI. You need trusted experts on getting suppliers onboard quickly to show you the way.

Customer Care, Customer Service Management, and Supplier Activation Services to the Rescue

Basware Customer Care is made up of a team of dedicated purchase-to-pay specialists who help to not only solve one-off problems, but also identify, solve, and modify your processes to address larger issues in your business systems.

One step further, Customer Service Management is an individualised service led by a dedicated customer service manager focusing on continuous process improvements. Basware Supplier Activation Services is a professional solution built to increase the amount of incoming electronic invoices through approaching and influencing your suppliers to start sending invoices electronically. 

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Customer Care, Customer Service Management, and Supplier Activation Services to the Rescue

"We are continuously working with Basware to implement invoice automation best practices so we can maximise processing efficiencies and gain the strongest business benefits."

Pether Jonsson, Group Vice President of ABB Headquarters, Switzerland

The Total Package of Support

Basware Customer Care, Customer Service Management (CSM), and Supplier Activation Services cover all facets of support that your organisation needs during and after system implementation.

Efficiency in Support

Get real-time updates on your case, see which technician is actively working on your ticket, and get questions answered quickly. Our Customer Care team is a unique blend of industry experts, coming from various backgrounds that touch on each step of the purchase-to-pay process. The entire team is also experts in the application of each solution, giving you access to unique, skilled, and various resources. This means you can get back to work quickly with the tips and tricks you need.

Continuous Process Improvements

Set your goals on continuous process improvement with the help of Basware Customer Service Management. This service is made up of a group of Basware experts who work closely with your organisation to help you identify areas of improvement, develop a strategy, and implement change. Through continuous improvements, you'll maximise the added value from your Basware solutions and receive valuable support from your Customer Service Management team, made up of a customer service manager, an account manager, a project manager, and the Basware Customer Care team.

Successful Supplier Activation

Basware Supplier Activation Services is a professional solution built to increase the amount of incoming electronic invoices through approaching and influencing your suppliers. Our experts understand the challenges with supplier adoption and offer the right tool for suppliers' varying needs to ensure you get the most from your system.

"Basware's Service Management team was there to help us every time we had issues, doubts, concerns, or requirements and got back to us in no time."

Subash Krishn, Senior Manager, Application Design, IT Finance at Brambles Ltd

Key Features of Support Services

Customer Care

Basware Customer Care is made up of a team of dedicated purchase-to-pay specialists who help to not only solve one-off problems, but also identify, solve, and modify your processes to address larger issues in your business systems. Basware approaches customer support from a holistic point of view as opposed to a finite request. When taking a look at your request, issue, or inquiry, our team makes it a point to evaluate the issue from a wider lens, allowing you to work together as a team to better understand how this singular issue affects your entire process and what can be done to amend the problem and simultaneously increase efficiencies. 

Customer Service Management

Customer Service Management is an individualised service led by a dedicated customer service manager focusing on continuous process improvements. The Basware Customer Service Management team is made up of a highly skilled group of Basware employees, each with a dedicated role focused on improving your business operations from different angles. The customer service manager maintains a holistic view and manages the day-to-day operations of your Basware solutions. A dedicated account manager oversees your commercial arrangements and agreements and a project manager sees to the successful delivery of any projects.

Supplier Activation & Tools

Basware Supplier Activation Services is a professional solution built to increase the amount of incoming electronic invoices through approaching and influencing your suppliers. Our experts understand the challenges with supplier adoption and offer the right tool for suppliers' varying needs to ensure you get the most from your system.