Business Process Outsourcing

Basware increases BPO competitiveness and enables incremental and sustainable value delivery to BPO customers throughout the finance outsourcing lifecycle. We accelerate and deepen the cost efficiencies of finance and accounting processes through the provision of best-in-class financial automation solutions, coupled with a global supplier network, and activation services. Basware solutions help nurture productive long-term relationships that benefit both parties: the BPO provider and the BPO customer.

The solutions bring benefits in three clear phases.

Short term: improve immediate efficiency

Know what you buy with Basware Procurement

Basware solutions allow you to harmonize financial processes over complex customer environments, removing paper from day one and offering multi-ERP integration that can be tailored to any legacy IT landscape. The Basware Network accelerates electronic Purchase-to-Pay (P2P) document exchange by easily bringing suppliers on-board to receive e-orders and send e-invoices – maximizing the efficiency of every interaction, transaction, and relationship.

  • BPO customer benefits
    Cutting-edge P2P software embedded in BPO services, immediate connectivity to a thriving network of active buyers and suppliers, and the extended reach and depth of BPO value delivered across typical service metrics.
  • BPO provider benefits
    World-leading financial automation solutions underpining your BPO offering, enabling more efficient services to be delivered to customers, and easier identification of continuous service improvement opportunities – helping to ensure that value delivery goes beyond simply labour arbitrage.
 

Medium term: create enduring cost savings

Know what you buy with Basware Procurement

By adding end-to-end P2P process enablement and supplier integration to existing BPO platforms, providers can ensure maximized on-contract spending and zero-touch invoice processing. Using supplier network tools, such as social-media based collaboration and real-time transaction validation, Basware solutions remove low-value tasks like enquiry handling from supplier management.

  • BPO customer benefits
    Automatic invoice processing leads to service performance that exceeds agreed targets and expectations, unlocking opportunities for working capital improvement programs. Full P2P process enablement ensures spend is controlled while providing early visibility of accounts payable obligations.
  • BPO provider benefits
    Flexible pricing models that allow for periods of growth and retraction in your business, helping you meet the commercial needs of your customer portfolio while protecting margins. P2P automation enables standardized processes to be run across multiple customers, while minimizing FTEs – ensuring significant commercial benefit can continue to be delivered across the multi-year cycles of BPO contracts.
 

Long term: reach for evolutionary value

Know what you buy with Basware Procurement

Basware’s analytical tools provide not only operational performance insights, but can also ensure transparency of cash flows between trading partners – offering further opportunities for BPO providers to offer strategic value to their customers. The improved processes, cost control, visibility, and efficiency – coupled with actionable spend insights and financial performance visibility – help demonstrate concrete customer value and strengthen the BPO value proposition.

  • BPO customer benefits
    The Basware Network allows 360° benchmarking of P2P transaction efficiency and supplier performance, delivering the insights required for continuous BPO service improvement.
  • BPO provider benefits
    Insights into transactional data and trends allow increasingly profitable services to be offered, while performance can be tracked against efficiency improvement targets. The improved customer value bolsters future renewal decisions and negotiations.
 

Basware enables improved operational efficiency, differentiating value delivery, and service exellence for BPO providers – throughout the outsourcing lifecycle