Basware Customer Service Management case study: Brambles Group

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Basware Customer Service Management enables Brambles to manage its global 24/7 solution with a team of two.

Brambles Group is a global supply chain logistics company with operations in 60 countries and over 14,000 employees. They use just one Basware Invoice Automation solution across their entire operation: 106 company units located across five continents using nine different back-end ERP systems. Basware is considered their second most critical application. A key part of the Basware solution is their Customer Service Manager, who provides a consistent point of contact

“Basware’s Service Management team was there to help us every time we had issues, doubts, concerns or requirements and got back to us in no time.” - Subash Krishna, Senior Manager, Application Design (IT Finance)