E-invoicing & invoice automation case study: SITA

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Automated invoice processing and e-invoicing bring both environmental and business benefits

SITA has made the journey from 100% paper invoicing, to setting up a Shared Service Center with automated invoice processing. Not satisfied to stop there, they have pushed ahead with e-invoicing – offering multiple channels through which their suppliers can send them e-invoices. They have also switched to sending e-invoices. Their goal is 100% e-invoicing by 2020.


"Automation saves us at least 70% on personnel costs within Accounts Payable. We used to have thirty employees working for us - now we're doing the same work with a team of five.” Serge Flantua, Director of Shared Services at SITA