Customer Service Management case study: Senate Properties

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Comprehensive Development of Finance Management Tools Drives Operational Evolution at Senate Properties

At Senate Properties, government-owned real estate expert providing a wide range of premises and related services, the Finance department serves as a nexus that provides tools for the company's day-to-day operations. By using Basware Customer Service Management as a single point of contact, Senate Properties is able to serve its own customers more efficiently.

"Basware’s Service Manager sees to our needs,
which frees us to focus on improving our own internal activities."

- Hellevi Lilja, Cash Manager at Senate Properties