White Paper: Business Process Ousourcing: ask not what your BPO can do for you - ask what you can do for your BPO.

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Finance & Accounting (“F&A”) business process outsourcing has traditionally been used as a straight-forward, cost-cutting exercise. The main focus for the whole arrangement has been on moving the existing, typically manual, finance and accounting process to a lower cost country “as is” with few, if any, process improvement requirements delegated to the BPO vendor. This has led to a stagnant situation where little or no improvements have occurred during the BPO arrangement term, leaving the companies that have outsourced the F&A process far behind their competition in process efficiencies.

In this white paper, we will discuss the different options an organization has — when outsourcing the F&A function — to ensure and accelerate the process improvement efforts by the BPO provider.

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