Riku Roos appointed as head of Basware's new Customer Care unit

Tuesday, 23 June, 2015
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Basware Corporation, stock exchange release, June 23, 2015 at 10:00

Riku Roos appointed as head of Basware's new Customer Care unit

Basware, the leading provider of e-invoicing and purchase-to-pay solutions, has established a new centralized unit for customer support. The Customer Care unit will be responsible for the development and improvement of customer support at Basware and the 1st and 2nd line support for all Basware solutions and services.

Executive Team member Riku Roos has been appointed as head of the new unit with the title of Senior Vice President, Customer Care, as of July 1, 2015. He will report to Esa Tihilä, CEO, Basware Corporation. Mr. Roos has been employed by Basware since 2007, and a member of Basware Executive Team since 2012. Previously, he was responsible for Basware's Network Services business.

"For Basware, in addition to our high-quality solutions and services, customer focus is a key value. We want to continuously develop and increase the level of service to our customers and simplify our customer service processes. As part of our ongoing Customers for Life initiative, which aims to significantly enhance the customer experience and reach scalable growth, we will also clarify our organization to better match the support needs of companies of all sizes in all of our support channels," says Esa Tihilä, CEO, Basware Corporation.

Vice President Perttu Nihti will assume responsibility for the Network Services business for the time being. The company has begun the process of recruiting a new Executive Team member.

For more information, please contact:

Esa Tihilä, CEO, Basware Corporation
Tel. +358 40 480 7098

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www.basware.com