Basware-Supported Study Reveals Key Trends in e-Payables, Best Strategies

16 June 2014


Ardent Partners’ Report Shows Surge in e-invoicing Adoption, Recommends Roadmap, Automation, Key Metrics to Achieve AP Excellence, Savings

STAMFORD, Conn. – Basware, the leading provider of e-invoicing and purchase-to-pay solutions, has announced that it is has supported an independent study by Ardent Partners, e-Payables: The Quest. The firm polled financial executives across the globe to reveal that the top priority of AP organizations is to reduce costs, while improving AP reporting and analytics, and gaining visibility into payment data follow closely behind. Based on these priorities, the adoption of e-invoicing and business commerce networks is expected to surge in the coming years.  

"At Basware, we’re continuously working to take the pulse of the industry so we can meet evolving customer needs,” said Robert Cohen, vice president, North America, Basware. "Our sponsorship of Ardent Partners’ industry-leading research into the state of e-payables exemplifies this commitment and provides strong evidence that the need for AP automation is growing as companies look to achieve critical visibility and control of their AP operations and effectively manage their cash and working capital,” Cohen added.

According to the study, while 29 percent of companies are currently using e-invoicing, adoption is expected to increase significantly, with 55 percent of organizations planning to implement it within the next two years. Similarly, the 19 percent of companies currently using business networks to submit e-invoices and e-payments is expected to grow to 41 percent within the next two years. The benefits companies will gain from transacting, collaborating and communicating with trading partners digitally is driving this growth. 

ePayables: The Quest underscores that a connected purchase-to-pay process and automation drive key value throughout the AP organization. The report identified several key performance benefits that differentiate best-in-class organizations, including:

  • Performance – There is a big discrepancy between best-in-class organizations and their peers in AP performance. Best-in-class organizations can process an invoice in 3.7 days compared to 17.1 days for other organizations. The average processing cost is $2.42 per invoice for best-in-class organizations, which is more than seven times lower than other organizations.
  • Straight-through processing – The average best-in-class company processes half (50.3%) of its invoices without human intervention, compared to slightly more than 10 percent for other organizations.

"AP's potential to positively impact working capital and to drive savings across the purchase-to-pay process stand as two catalysts to launch a transformation initiative," said report author, Andrew Bartolini, Chief Research Officer, Ardent Partners. "The level of performance that best-in-class enterprises have been able to achieve in these areas is a testament to the potential available to other AP operations. The time for action is now. The untapped opportunities that exist within greenfield AP operations are causing them to be scrutinized more than ever before.”

Some of the  key strategies for achieving excellence in AP and e-payables that the study identified, include:

  • Create a roadmap for AP transformation
  • Sell the vision to stakeholders and suppliers
  • Establish or enhance key performance indicators. The four key metrics AP departments should measure include: efficiency, connectivity, cash management and compliance
  • Map AP metrics to top business objectives

The ePayables: The Quest report includes benchmarks, analysis, and recommendations to help finance leaders improve their operations and performance. The report is available by contacting robert.cohen[at]

About Ardent Partners
Ardent Partners is a Boston-based research and advisory firm focused on defining and advancing the accounts payable, procurement, and supply management strategies, processes, and technologies that drive business value and accelerate organizational transformation within the enterprise. Founded by Andrew Bartolini, Ardent also publishes the CPO Rising and Payables Place websites. Register for access to Ardent Partners research at

About Basware
Basware is the global leader in providing purchase-to-pay and e-invoicing solutions in the world of commerce. We empower companies to unlock value across their financial operations by simplifying and streamlining key financial processes. Our Basware Network, the largest open business network in the world, connects 1 million companies across 100 countries and enables easy collaboration between buyers and suppliers of all sizes. Through this network, leading companies around the world achieve new levels of spend control, efficiency and closer relations with their suppliers. With Basware, businesses can introduce completely new ways of buying and selling to achieve significant cost savings and boost their cash flow.

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