Support

North America, Basware, Inc.

• Business hours: 8:00AM – 8:00PM EST (EST)
• Tel. +1 877 275 1942
• Email: helpdesk.us@basware.com

Global support contact details:

Global support for Virtual printer

• Email: support.GGW@basware.com
  
   

Support contact details by country

Australia, Basware Pty Ltd

• Business hours: 9:00 – 17.30 (local time – AEST) 
• Tel. +61 2 8622 5880
• Email: servicedesk.au@basware.com
• Web: https://support.basware.com

Denmark, Basware A/S

• Business hours: 8:00 – 16.00 (local time)
• Tel. +45 70 272 969
• Email: support.center.scandinavia@basware.com

France, Basware SAS

• Business hours: 9:00 – 17.00 (local time) 
• Tel: +31 (0)20 850 8047 
• Email: service.center.europe@basware.com

Germany, Basware GmbH

• Business hours: 9:00 – 17.00 (local time)
• Tel. +49 211 415 595 71
• Email: service.center.europe@basware.com

The Netherlands, Basware B.V.

Enterprise Purchase to Pay solutions

• Business hours: 9:00 – 17.00 (local time)
• Tel. +31 (0)20 850 8025
• Email: service.center.europe@basware.com

Basware Supplier Portal (suppliers), BT Sender Email, BT Sender Virtual Printer

• Business hours: 9:00 – 17.00 (local time)
• Tel. 0900-BASWARE, 0900-2279273 (only in The Netherlands: 0,8 e / min + local/mobile call charges)
• Email: service.center.europe@basware.com

Norway, Basware AS

• Business hours: 8:00 – 16.00 (local time)
• Tel. +47 98 23 64 00
• Email: support.center.scandinavia@basware.com

Sweden, Basware AB

• Business hours: 8:00 – 16.00 (local time)
• Tel. +46 8 50 57 44 44
• Email: support.center.scandinavia@basware.com

United Kingdom, Basware UK Ltd.

• Business hours: 9:00 – 17.00 (CET)
• Tel: +31 (0)20 850 8048
• Email: service.center.europe@basware.com

Russia , Basware Oyj representative office

• Business hours: 10:00 am– 5.00 pm (local time)
• Tel: +7 (499) 248 1673
• Email: helpdesk.ru@basware.com

Finland, Basware Oyj 

Enterprise Purchase to Pay solutions

• Business hours: 8:00 - 17:00 (local time)
• Tel. +358 209 3410 100
• Email: p2p.servicedesk.fi@basware.com

Travel & Expense Management solutions

• Business hours: 8:00 - 17:00 (local time)
• Tel. +358 209 3410 222
• Email: tem.servicedesk.fi@basware.com

Financial Management solutions

• Business hours: 8:00 - 17:00 (local time)
• Tel. +358 209 3410 200
• Email: fps.servicedesk.fi@basware.com
   

Banking, eOffice, Finance, In-House Banking, iBanking solutions

• Business hours: 8:00 - 17:00 (local time)
• Email: pay.servicedesk.fi@basware.com
• Tel. + 358 209 341 0111 (customers with a contract)
• Tel. 0600 088 522 (only in Finland: 3€ / min + local call charge)
• Extranet

Connectivity services (e-invoicing, scan and capture service)

• Business hours: 8:00 - 17:00 (local time)
• Tel. +358 209 3410 030 (customers with a contract)
• Email: bc.servicedesk.fi@basware.com

BT Sender Email, BT Sender Virtual Printer

• Business hours: 8:00 - 17:00 (local time)
• Tel. 0600 16788 (only in Finland: 3€ / min + local call charge)

Basware Supplier Portal (suppliers)

• Business hours: Monday-Friday 8:00 - 17:00  (local time)
• Tel. 0600 97373 (only in Finland: 3€ / min + local call charge)